We offer a replacement or refund within 7 days (as stated in the product description page) from the date of delivery of the product(s) ordered on nipponza.com subject to the following conditions:

 

Defective/incorrect product replacements / refunds

1. Customer can notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. Customer may either email our Customer Service team at support@nipponza.com or request a call back from our website at nipponza.com.
2. The customer will need to send the defective/incorrect product back to us within 15 days from the date of delivery.
   • To return the product(s) a courier pickup will be scheduled with our courier partner.  Please note that if you have agreed to a time for pick up, and the courier fails to find you at the address, there will be Rs 100 deduction from the amount to be refunded.
3. The product is returned to us with:
   • Customer invoice.
   • all its original packaging and accessories, including the box, manufacturer’s packaging if any, dust-bags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
   • and is an unused condition.
4. As soon as we have received the product, we will ship you the replacement or issue a refund (as per the terms mentioned in the product description page). The customer will receive an email when a replacement has been shipped out or refund issued.
5. In the event that the product received back by us does not meet the specifications above, or any of the below apply, then the product can neither be replaced, nor can a refund be provided.
   • product(s) is damaged due to use or misuse
   • product has a manufacturing defect, but has been used.
   • product has been tampered with or there are missing serial numbers.
6. In the event that a replacement is not available in stock. We will offer the customer credit or a full cash refund.
7. In the event that a replacement is available in stock, and customer does not want a replacement, we will offer a full credit note (or refund) of the same value which you can use within the next 6 months.
8. Customer can seek a replacement for the entire purchase or part (s) of the purchase.
9. Needless to say, we can offer to replace only product(s) purchased from www.nipponza.com
   • Please note that we will acknowledge that we shipped the incorrect product(s) to the customer, or that the product (s) was damaged in transit only if :-
     • The customer identifies it at the point of delivery, and informs the courier.
     • or the customer thereafter informs us within 48 hours of receipt of the product(s)
     • In conjunction with the above points and the product on arrival is defective or not as per specification, the customer may be requested to upload the pictures of the product.

Refund Process

Once we receive your returned item and verify its condition, we will process your refund. You will receive a confirmation email to your registered email ID regarding the processing of such refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 14 days for the refund to appear in your account, depending on your payment provider.

If the returned item does not meet our return conditions as mentioned-above (e.g., opened, damaged, or used etc), we may reject the return and not process a refund.

 

Products eligible for a refund as against replacement will be mentioned on the product description page.

Return/cancellation of a product you no longer want

1. . Customer can cancel an order in one of two ways listed below.
   • Use the online form
   • or Email us at support@nipponza.com
   • A customer can cancel an order which has already been shipped, by one of the following ways:
   • If product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.
   • If despite informing us, since the package has already left for customer’s address, the customer may return the product through the same courier (ie do not accept the package).
   • If the customer has received the order, and are now wanting to cancel (ie return the product), then above steps need to be followed (Reference 1.1, 1.2.)
2. The customer may return any product that they may have received as long as.
   • The product(s) is unused.
   • The product is retuned in its original condition i.e. the product(s) is returned to us with all its original packaging and accessories, including the box, manufacturer’s packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.

Please note:

Certain items are non-refundable, including but not limited to:

• Gift cards
• Downloadable products
• Items marked as “final sale” or “non-returnable”

Please review the product page for any special return conditions before purchasing.

To maintain our high standard of hygiene and professional service, we shall not accept returns of the following items:

• Innerwear
• Socks
• Beauty products
• Free items / items purchased during sale
• Jewelry
• Food items and personal care